Frequently Asked Questions
Everything you need to know about your Moots gear and orders.
How long does shipping take for high-performance gear?
Standard shipping typically takes 3-5 business days. For customized equipment, please allow an additional 2-3 days for quality testing and calibration before dispatch.
What is the Moots return policy?
We offer a 30-day trial period on all sports apparel and equipment. Items must be returned in their original packaging; however, we understand that gear needs to be tested in action.
Are your products covered by a warranty?
Yes, all Moots hardware and professional-grade equipment come with a 2-year manufacturer warranty covering any defects in materials or craftsmanship.
Do you offer international shipping for global athletes?
We ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
How can I track my order status?
Once your order is processed, you will receive a confirmation email with a unique tracking number and a link to our real-time logistics portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for premium equipment purchases.