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Returns & Exchanges
At Moots, we want you to be fully satisfied with your high-performance gear. If your equipment doesn't meet your expectations, you can return or exchange unused items within 30 days of purchase.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Pack Your Gear
Securely place the unused items in their original packaging, ensuring all tags and protective seals are still intact.
3
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned gear, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing